Beatrice Cannon is a Digital Specialist focused on Security solutions at Microsoft. In her role, she works directly with customers and internal teams to position Microsoft security offerings, qualify opportunities, and help move deals through the pipeline. Her day-to-day work includes researching customer environments, preparing for meetings, following up on opportunities, and coordinating with account teams. By using Copilot and the Sales Agent, she’s been able to reshape how she manages this workload, spending less time on manual tasks and more time on customer conversations and deal strategy.

Copilot and the Sales Agent help Beatrice quickly sort through her accounts, emails, and opportunity data so she can see which deals need attention first. Instead of manually digging through CRM records and notes, she can ask Copilot to summarize recent customer activity, highlight stalled deals, and surface high-value opportunities. This reimagines her daily planning: she starts her day with a clear, AI-generated view of where to focus, which follow-ups are most urgent, and what context she needs before reaching out. As a result, she spends more time on strategic conversations and less time on administrative work.

For sellers like Beatrice, Copilot and the Sales Agent are reshaping sales work by taking on much of the information-heavy, repetitive activity that used to consume large parts of the day. These tools can draft customer-ready summaries, pull in relevant security solution details, and organize deal information from Microsoft Dynamics 365 and other sources. That means Beatrice can move faster from research to action, come into customer meetings better prepared, and follow up with more tailored responses. Instead of spending time piecing together data, she can focus on what sellers do best: building relationships, understanding customer needs, and closing deals. Over time, this shift helps teams work more consistently, respond to customers more quickly, and manage a larger number of opportunities without adding extra overhead.